According to Marwanto and Komaladewi’s paper, in recent years, customer churn at data communication business in telecommunication industry could not be controlled well. There have been a lot of things done to control customer churn such as special pricing and improvement of service quality. However, it did not reduce the level of customer churn.

In this article, I use the dataset from Kaggle that contains customer level information for a telecom company in US. Various attributes related to the services used are recorded for each customer. I will try to get insight about which variables are contributing to customer churn…

Erwindra Rusli

Data Science & Telecom Professional

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